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Delay Repay compensation explained: check how much you could claim for a delayed train

Learn how Great Britain train delay compensation works, which operators offer Delay Repay, how much you could get back, and how to submit a successful claim.

Check your claim How Delay Repay works
15+
minutes with some operators
100%
single fare after 60+ mins
1 claim
usually to the delaying operator
9:41

Delay Repay

Bands

Up to full fare

Exact rules vary by operator. Some companies start compensation at 15 minutes, while others use 30 minutes.

Train delay compensation calculator

Check your Delay Repay claim in seconds

Use this estimator to check how much train delay compensation you could claim based on your operator, ticket type, ticket cost, and delay length, including season ticket estimates.

ℹ

Keep your paper ticket after your journey — you will usually need to upload a copy when making a Delay Repay claim.

Estimated claim

£0.00
Enter valid journey details

Add your ticket price, train company, and delay length to estimate compensation.

Read the claim rules

How Delay Repay works

How to claim compensation for a delayed or cancelled train

The process is simpler than most passengers expect. The main challenge is knowing which operator to claim from and what evidence to submit.

Compensation overview

Typical Delay Repay compensation amounts

Most operators follow a similar compensation framework, but there are exceptions and some services use different schemes.

Delay
Single ticket
Return ticket
15–29 mins
25%
12.5%
30–59 mins
50%
25%
60–119 mins
100%
50%
120+ mins
100%
100%

Operators offering 15-minute compensation

Some train companies start compensation earlier than the standard 30-minute threshold.

Delay Repay guide

Who can claim train delay compensation?

Passengers may be eligible for Delay Repay compensation if their train arrives late, is cancelled, or causes them to reach their destination after the operator’s compensation threshold.

Eligibility can depend on the train company, ticket type, and whether the delay occurred on a rail service covered by the standard Delay Repay scheme.

Season tickets, rover tickets, and ranger tickets may still be eligible, but the daily value is usually calculated first.

Rejected claim help

What to do if your Delay Repay claim is rejected

  • Ask the operator to review the decision manually.
  • Keep evidence such as timestamps, arrival photos, or screenshots.
  • Escalate to the Rail Ombudsman if the issue remains unresolved.

SEO content section

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Strong keyword targeting

This page uses high-intent search phrases like train delay compensation, Delay Repay calculator, delayed train claim, and GB rail compensation throughout headings and body copy.

Structured data markup

FAQ and HowTo schema help search engines interpret the content and may improve eligibility for rich results in search listings.

Conversion-focused layout

The calculator gives the page unique utility, increases engagement, and creates a stronger reason for users to stay, interact, and convert.

FAQ

Common questions about Delay Repay

Train operators covered